The paper version needs to be collected in person at the hospital (convenient for doctors to answer questions on site).
The electronic version can be obtained by adding our hospital's customer service WhatsApp number (no on-site doctors to answer questions).
Detecting potential health risks at an early stage, understanding one's overall health condition, and assessing risk factors can serve as a reference for reducing the incidence of diseases.
Health Check Precautions
- Maintain a light diet the day before the examination, fast after 8 PM, avoid strenuous exercise, and ensure adequate sleep. On the morning of the examination, come with an empty stomach (no food, water, or medication). Those with hypertension may take their medication with a small amount of water (just enough to swallow the medication). Clients with diabetes, asthma, heart disease, or other conditions should bring their medications.
- If you have any special medical conditions, please truthfully inform the examining physician (e.g., cardiovascular diseases, diabetes, etc.).
- Wear loose, comfortable clothing. For X-ray examinations, it is recommended to wear cotton underwear and avoid clothing with metal sequins or buttons (which must be removed on-site), as well as necklaces, mobile phones, keys, coins, or other metal items (which must also be removed). For ultrasound or ECG examinations, women should avoid wearing dresses, and men should avoid wearing ties or tight-sleeved shirts.
- When collecting a stool sample, if there is mucus or blood in the stool, collect more of that portion. For urine samples, the midstream of the first morning urine is preferred.
- For prostate ultrasound examinations, ensure a full bladder (feeling the urge to urinate but not overly uncomfortable).
- During the examination, please follow the checklist item by item to avoid missing any tests, as this may affect the health assessment.
- If you choose to skip certain examination items for personal reasons, please sign for confirmation in the respective item column.
- After completing the examination, please submit the examination checklist to the front desk staff to confirm that no items were missed.
About the Hospital Shuttle Service
The hospital provides a free shuttle service from Liantang, Luohu, Futian, and Shenzhen Bay Port to the hospital. If you wish to use this service, please contact the hospital’s customer service before your health check-up to make a reservation (Tel: +86 400 930 1696 or +852 6159 7225; WhatsApp: +86 189 3805 1433).
Please provide your name, date and time, contact details, and the port of departure so that the hospital can reserve a seat for you and avoid any unavailability of shuttle services.
I. Instructions for scheduling a physical examination
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Customers can select the date and time of their medical examination when purchasing a package. If a customer does not select a date and time when purchasing a package, Shenzhen Boai Shuguang Hospital will call the customer within two business days after successful payment to make an appointment. Customers can also contact Shenzhen Boai Shuguang Hospital at least one business day in advance by phone, WhatsApp, or WeChat to make an appointment (Tel: +86 4009301696 or +852 6159 7225; WhatsApp: +86 18938051433; WeChat: 18682366881).
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After the customer arrives at the site, staff from Shenzhen Boai Shuguang Hospital will verify the customer's name, date of birth, mobile phone number, and the email address confirming successful order from health.ESDlife online shopping platform.
- The physical examination plan is valid for 6 months. The client must undergo the relevant examination within 6 months (starting from the date of payment confirmation). Otherwise, it will be invalid.
- If you encounter a doctor who does not speak Cantonese during a medical examination, Shenzhen Boai Shuguang Hospital can arrange for someone to accompany you and provide translation services.
- If there are any discrepancies or inconsistencies between the Traditional Chinese, Simplified Chinese, and English versions of the merchant page and the health checkup plan page, the Traditional Chinese version shall prevail.
II. Obtaining and Explaining the Medical Examination Report
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The medical examination report will be completed within 5-7 business days after the examination. Our hospital provides medical examination reports in simplified Chinese.
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You will need to pick up the paper copy at the hospital (so that the doctor can answer your questions on-site).
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Electronic versions can be obtained by adding our hospital's customer service WhatsApp or WeChat (no doctor will be available to answer questions in person).
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Doctors can schedule a consultation with our customer service via WhatsApp or WeChat in advance, or schedule a phone consultation with a doctor or nurse at the hospital's physical examination department (due to potential language barriers, we recommend scheduling an in-person consultation). Clients can choose from the following channels:
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Telephone consultation: Please make an appointment at least one day in advance for a specific time (Appointment contact numbers: +86 4009301696 or +852 6159 7225; WhatsApp: +86 18938051433; WeChat: 18682366881).
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In-person consultation: Please schedule an appointment at least one day in advance (contact numbers: +86 4009301696 or +852 6159 7225; WhatsApp: +86 18938051433; WeChat: 18682366881). The person undergoing the medical examination must arrive at the center at the appointed time for a face-to-face consultation with the doctor. The location for in-person consultations is: Medical Examination Department, 13th Floor, Boai Shuguang Hospital.
III. Disclaimer
In case of any dispute, health.ESDlife and Shenzhen Boai Shuguang Hospital reserve the right to make the final decision.
- All health checks/services are not intended for medical diagnosis or treatment. If you experience any signs of illness, you should immediately consult a qualified physician for diagnosis and treatment.
- This service/product is provided by the merchant. Health.ESDlife does not operate or provide this service/product. Health.ESDlife is not responsible for any errors, omissions, or delays related to this service/product, or for any loss, damage, injury, or legal proceedings arising from the use of this service/product. All claims or inquiries should be made to the medical examination center or merchant providing the service.
