I. Instructions for scheduling a physical examination
- After receiving the order confirmation email from health.ESDlife, Meinian Onehealth will contact the customer within 1-2 business days during office hours to schedule a physical examination. Customers can also make an appointment at least one day in advance by calling Meinian Onehealth (Tel: +852 6663 4351, WhatsApp: +86 13631689309).
- Upon arrival at the site, Meinian Onehealth staff will verify the customer's name, date of birth, mobile phone number, and online health purchase information. A confirmation email will be sent to the customer confirming their identity.
- If you need to reschedule your order, please contact Meinian Healthcare at least one day in advance (Tel: +852 6663 4351, WhatsApp: +86 13631689309).
- The physical examination plan is valid for 3 months. The client must undergo the relevant examination within 3 months (starting from the date of payment confirmation). Otherwise, it will be invalid.
- If a doctor does not speak Cantonese during a physical examination, Meinian Healthcare can arrange for medical staff to accompany the patient and provide translation services.
- If there are any discrepancies or inconsistencies between the Traditional Chinese, Simplified Chinese, and English versions of the merchant page and the health checkup plan page, the Traditional Chinese version shall prevail.
II. Report Collection and Explanation
Medical examination report collection and explanation
- The medical examination report is in simplified Chinese.
- The medical examination report will be completed within 5-7 days after the examination and will be sent to the client via SMS. Clients can choose to view the medical examination report through the following methods:
- Please provide your email address; Meinian Healthcare will send the report to your email address after it is completed.
- Please provide your mailing address. Meinian Onehealth will mail the report after it is completed, with postage to be paid upon delivery (delivery to Hong Kong and Macau is available).
- After the report is completed, you can pick it up at the medical examination center. The printing fee is 10 RMB.
- Search for the "Meinian Health" mini-program on WeChat, click "Query Report," and enter your personal information to view the report.
- After the medical examination report is issued, you can schedule an appointment to have the doctor explain the report. Clients can choose from the following channels:
- WeChat consultation: Appointments must be made at least one day in advance (contact number: +852 6663 4351, WhatsApp: +86 13631689309). The doctor will add the client on WeChat and communicate with the client through WeChat for interpretation.
- Telephone consultation: Please make an appointment at least one day in advance (contact number: +852 6663 4351, WhatsApp: +86 13631689309). The doctor will contact you at the appointed time.
- In-person explanation: You need to make an appointment at least 1 day in advance (appointment contact number: +852 6663 4351, WhatsApp: +86 13631689309). The examinee will listen to the doctor's explanation in person at the medical examination center at the appointed time.
III. Disclaimer:
In case of any dispute, health.ESDlife and Meinian Onehealth reserve the right to make the final decision.
- All health checks/services are not intended for medical diagnosis or treatment. If you experience any signs of illness, you should immediately consult a qualified physician for diagnosis and treatment.
- This service/product is provided by the merchant. Health.ESDlife does not operate or provide this service/product. Health.ESDlife is not responsible for any errors, omissions, or delays related to this service/product, or for any loss, damage, injury, or legal proceedings arising from the use of this service/product. All claims or inquiries should be made to the medical examination center or merchant providing the service.