Shanxin Health Medical Center's Precision Immunity Testing Package

I. Health Check-up Appointment Guidelines

After the customer receives the order confirmation email sent by health.ESDlife, the medical centre will call the customer within 1–2 working days during office hours to schedule the appointment time and location. Customers may also contact the medical centre at least one working day in advance to make an appointment (Phone: +86 15901725773; WeChat: 15901725773).

Upon arrival, the medical centre staff will verify the customer’s name, date of birth, mobile number, and the order confirmation email from health.ESDlife.

If rescheduling is needed, please contact the medical centre at least one working day in advance (Phone: +86 15901725773; WeChat: 15901725773).

The validity period of the health check-up plan is 3 months. Customers must complete the check-up within 3 months from the payment confirmation date; otherwise, the plan will be void.

If the attending doctor does not speak Cantonese, the medical centre can arrange medical staff to provide translation services.

If there is any inconsistency among the Traditional Chinese, Simplified Chinese, and English versions of the merchant page and the check-up plan page, the Traditional Chinese version shall prevail.

II. Report Collection and Explanation

Customers may confirm the preferred report language on the check-up day (Simplified Chinese is available).

Health check-up reports will be completed within 10 working days after the check-up. Customers may access their reports through the following methods:

• The medical centre will send a reminder message when the report is ready.

• If an email address is provided, the report will be sent to the customer via email.

• If a postal address is provided, the medical centre will mail the report (postage paid on delivery; Hong Kong and Macau delivery available).

Customers may also book a doctor’s consultation to review the report through:

Telephone explanation:
Booking required at least 1 working day in advance (Phone: +86 15901725773; WeChat: 15901725773). The doctor will call the customer at the scheduled time.

Face-to-face explanation:
Booking required at least 1 working day in advance (Phone: +86 15901725773; WeChat: 15901725773). Customers should visit the medical centre at the appointed time for the consultation.

III. Disclaimer

In case of dispute, health.ESDlife and the medical centre reserve the right of final decision.

All health check-up services are not intended for medical diagnosis or treatment. If any symptoms or health concerns arise, customers should consult a qualified medical practitioner immediately.

This service/product is provided by the merchant. health.ESDlife does not operate or provide the service/product. health.ESDlife bears no responsibility for any errors, delays, losses, damages, injuries, or legal actions arising from the use of this service/product. All claims or enquiries should be directed to the service-providing medical centre or merchant.