COVID-19 RT-PCR Test and Doctor Video Consultation Service

Quality HealthCare is now providing RT-PCR tests to the public. People who are asymptomatic can choose to collect their deep throat saliva samples at home. By using the WHO-approved reverse transcription polymerase chain reaction (RT-PCR) test technology, the test can detect the presence of unique genomic markers of the SARS-CoV-2 virus - the culprits of COVID-19. 

The test includes medical consultation for our doctors to assess the clients’ physical condition and detect the genomic markers of the SARS-CoV-2 virus. This serves as a screening for the risk of COVID-19 infection.

Product Details

• Doctor’s video consultation
• RT-PCR test
• Deep throat saliva sample collection bottle (include delivery and sample pick up courier service)*
• COVID-19 RT-PCR report

Procedure

1. After adding the product into the shopping cart, you are required to fill in the shipping address for sample collection courier service. Once payment is confirmed, a confirmation letter will be sent to the customer's email. Quality HealthCare will call the customers during office hours within 2 working days for the date and time of the video consultation. Customers can also call the hotline at 8102 8068 for appointments.
2. Due to a certain quota limit every day, the date and time of appointment of doctor consultation will be determined and arranged by Quality HealthCare.
3. Doctor will assess the clients via the online platform. Clinic staff will arrange the sample collection kits for the clients by courier and also book the date and time for sample return through the courier pick-up service.
4. Clients can collect samples of deep throat saliva in the morning and send the samples back to the laboratories on the same day for testing (please avoid eating/drinking and do not brush your teeth before testing).
5. The electronic report will be issued in approximately 2 to 3 working days after submitting the sample. The actual date will be based on the actual situation of Quality Healthcare on the day.
6. The clinic staff will call to notify the test result, and Quality HealthCare will send back the test report (if the test result is negative).

***Deep throat saliva collection bottle delivery & sample return courier service only limited to the following areas (coverage is subject to the service provider- Pickupp): Hong Kong Island (except Tai Tam, Repulse Bay, Stanley, Shek O); Kowloon; New Territories (Urban areas only:Tin Shui Wai, Tuen Mun, Yuen Long, Kwai Ching, Sham Tseng, Tai Wo Hau, Tsuen Wan, Tai Wai, Sha Tin, Fo Tan, University, Tai Po, Tai Wo, Fanling. Sheung Shui, Tiu Ken Leng, Tseung Kwan O)

Terms & Conditions

• Doctor's video consultation is only applicable for people aged 18 or above.
• For those who have symptoms suggestive of COVID-19 or currently under home quarantine is not applicable to this plan.
• Once payment is confirmed, a confirmation letter will be sent to the customer's email. Quality HealthCare will call the customers during office hours within 2 working days for the time and location of the appointment. Customers can also call the hotline 8102 8068 for appointments.
• Please check your body temperature and report at the video consultation.
• Client must provide a valid address to arrange courier service. If the sample is not collected successfully due to incorrect address, or if the courier was unable to collect the sample at the agreed time due to any changes made by clients without prior notifications, the client will have to pay an additional fee for re- arrangement of a new sample collection.
• Deep throat saliva collection bottle delivery & sample return courier service only limited to the following areas (coverage is subject to the service provider- Pickupp): Hong Kong Island (except Tai Tam, Repulse Bay, Stanley, Shek O); Kowloon; New Territories (Urban areas only:Tin Shui Wai, Tuen Mun, Yuen Long, Kwai Ching, Sham Tseng, Tai Wo Hau, Tsuen Wan, Tai Wai, Sha Tin, Fo Tan, University, Tai Po, Tai Wo, Fanling. Sheung Shui, Tiu Ken Leng, Tseung Kwan O)
• This product is valid for 1 month, the clients must make an appointment within 1 month (from the date of payment).
• Neither amendment nor cancellation is allowed once the payment has been confirmed. Also, it neither transferable nor refundable.
• All tests are not for making medical diagnosis or giving treatment.
• Offers cannot be used in conjunction with any other promotional offers or discounts and cannot be exchanged for cash or other products.
• In case of disputes, the decisions of Quality HealthCare Medical Services Limited and health.ESDlife shall prevail.