Health Gene Limited Terms and Conditions:

• The confirmation email will be sent to your e-mail address immediately after successful payment. Customers will be informed within 1-2 working days (Ultrasound is only available on Tuesday and Friday). Customers also can query your transaction in the next working days. General Enquiry Hotmail: 2736 6228.
• For customers aged 10 or above
  Guidelines (patients under 18 years old)
  A. Between ages 10 – 16
  (1) Accompanied by a parent/ legal guardian
       Signed parent/ guardian consent form, and proof of identity.
  (2) Without parent/ legal guardian present
       A Signed consent form from parent/ legal guardian and must be accompanied by an adult over  18.
  B. Between ages 16 – 18
      If neither parent is accompanying the youth, participants must carry a signed consent form from parent/ legal guardian.
• Health Checkup Package with 1 year validity. Registration must be completed within 1 year. Reservations are taken one month in advance. Invalid exceeds the period.

Report:

• Under normal circumstances, all medical reports will be ready around 12 working days (excluding Saturday, Sunday and public holiday). A delay in processing some requests due to the following reasons: 1. indicate the specific selective 2. Some items take more time for test
  A. Local / Oversea customers:
  (1) Face to Face Explanation
  (2) Call report (Self-pickup)
  (3) Call report & (*Post)
  
  *Post Fee
  a. Hong Kong
  - Local mail $15; Registration$30
  
  b. Mainland China, Macau
  - $50 post fee
  
  c. Overseas
  - $100 post fee

B. Mainland customers (Choose one)
(1) Face to Face Explanation
(2) *Courier (SF Express)

Remarks:

• Customers can get one free call or face to face explanation. Otherwise, customers would be charged an additional fee of $200.
• All medical records will be destroyed after 3 months. Please note an administration fee may be charged $100 for additional copies. We make no warranties regarding completeness of report copies.
• If they choose mailing report, then they do so at their own risk.
• All tests are not for the purpose of medical diagnosis or treatment.

Disclaimers:

1. All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes.   When there is any sign of symptom/disease in your health, please consult Doctor immediately for diagnosis and treatment. 
2. The Merchant is the service provider of this Service/Product.  ESD Services Limited (“Health.ESDlife”) is not the service provider of this Service/Product.  Health.ESDlife is irresponsible to any loss, injury or law action caused by using this service/product.  Any claims and inquiries should be addressed to the respective Merchant.