During its 29 years’ operation after its establishment, Waylun has become one of the top pet food and supplies companies in Mainland China and Hong Kong. As we understand, pets are the most intimate companions of human beings, giving us endless joy and accompanying us throughout their lives; we also deeply know that we can try our best to nurture and take good care of them in return, and give them all the best. Therefore, we will continue to seek global high quality pet products so as to provide more and better choices for pet families.
General Terms
1. Items sold are non-refundable.
2. The products are supplied by Waylun Pet Care
3. If in case of any dispute, Waylun Pet Care and health.ESDlife reserve the right of final decision.
Delivery
1. Free local delivery service will be provided upon transaction amount of Waylun Pet Care products of HK$400. For spending less than HKD$400, HKD$50 delivery fee will be charged.
2. We will arrange the shipment within 3-5 working days after the order is confirmed.
3. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
4. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Warranty
1. The quality assurance for products should have at least 3 months validity from the date of receipt by the customer.
Exchange Policy
1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contact health.ESDlife Customer Service Department via the below channels within 3 days from the date of delivery.
