Ozen represents the Zen of Zero, the attitude and way of pursuing simplicity, harmony, health preserving and healthy living.
We hope that from this concept of health preservation, through our products, everyone can have a healthy life.
1. Free local delivery service will be provided upon transaction amount of products of HK$300. For spending less than HKD$300, HKD$60 delivery fee will be charged.
2. We will arrange the shipment within 10 working days after the order is confirmed.
3. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
4. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
1. Items sold are non-refundable.
2. The products are supplied by Ozenfine.store
3. If in case of any dispute, Ozenfine.store and ESDlife. reserve the right of final decision.
1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contact Ozenfine.store Customer Service Department via the below channels within 3 days from the date of delivery.
Customer service hotline: 9810 2432