About

Since its founding in 1998, PuraPharm has dedicated itself to the modernization and internationalization of traditional Chinese medicine (TCM). Actively collaborating with internationally renowned academics, PuraPharm has established itself as the technological front-runner within the industry. Through continuous innovation, PuraPharm has come to be regarded as a leading company in the research and development, manufacturing, marketing and selling, quality control and basic science research of traditional Chinese medicine.

Terms & Conditions

General Terms:

  • Items sold are non-refundable.
  • The products are supplied by PuraPharm International (H.K.) Limited.
  • If in case of any dispute, PuraPharm International (H.K.) Limited and health.ESDlife reserve the right of final decision.

 

Delivery Terms:

  • Free local delivery service will be provided upon transaction amount of PuraPharm International (H.K.) Limited products of HK$500. For spending less than HKD$500, HKD$80 delivery fee will be charged.
  • We will arrange the shipment within 3-5 working days after the order is confirmed. 
  • Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
  • All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

 

Exchange Policy:

  • Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
  • Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
  • If any other defective or missing item is found, customers are required to keep the original receipt and contact PuraPharm International (H.K.) Limited Customer Service Department via the below channels within 3 days from the date of delivery.
    Email: otcenquiry@purapharm.com
    Customer service hotline: 64611868
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