Human Health Associate Limited

Our Group has been providing healthcare services to the Hong Kong community since 1997. We operate more than 60 medical centres across in Hong Kong, with more than 100 doctors and dentists and more than 300 healthcare staff. With our motto “From our heart．For your health”, we strive to provide one-stop medical services for public convenience. Through our network of medical centres in Hong Kong, we have established a good relationship with more than 1.5miliions of clients. We offer a broad range of family medicine related healthcare services such as general consultation, diagnostic and preventative healthcare services, treatments, minor procedures, pharmaceutical drug dispensing, vaccinations, physical check-ups, health education activities, provision of occupational health advices and work injury assessment; specialist services (covering orthopedics , general surgery, obstetrics and gynecology, ophthalmology , gastroenterology and hepatology , ENT and physiotherapy ; dental services (covering general dentistry, specialty dentistry and cosmetic dentistry) . In addition, our appointed check up center comprises of a  professional health care team (including radiologist, radiographer, general practitioners and registered nurses) provides one-stop medical diagnosis and endoscopy services.

Human Health Terms and Conditions on Health Check Services:

• After successful payment, the Customer receives confirmation email from health.ESDlife, check up centre will call the Customer to schedule the appointment within 1-2 working days. In the meantime, Customers can also call check up center hotline 2397 2111 for appointment & inquiries. (Operation hours: Monday to Saturday: 9:00a.m. – 6:30p.m.)
• Customers must present their identity cards and print the order confirmation letter on the appointment day.
• Starting from 1 Feb 2022, the health check package's validity has been extended to 9 months from the date of purchase. 
• No refund is allowed when the Order has been confirmed.
• Under normal circumstances, customers could receive the examination report in 7 to 10 working days.
• The report will be explained on the phone call by a registered nurse.
• All the optional items are not allowed to make changes when the appointment has been made.
• All general check up plan/ additional/optional items can only be performed by the same person.
• In case of any dispute, the decision of health.ESDlife and Human Health should be final.

For the purchase of the vaccination program, please note the following:

• You are not recommended to receive the injection if you are allergic to any component of the vaccine.
• If you have physical discomfort or fever on the day of injection, we recommend you to Postpone the injection until you fully recover.
• You should consult your doctor if you are pregnant or breast-feeding or immunocompromised or receiving medical treatment (such as chemotherapy, steroids, etc.)
• If you are taking drugs but not sure whether to accept the vaccine, it is recommended to consult your doctors or medical staff and to bring along your immunization record.
• If you are not suitable to have vaccination after medical staff assessment, you shall pay $300 and the remaining shall reimburse to your account.

Disclaimers:

1. All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes.   When there is any sign of symptom/disease in your health, please consult Doctor immediately for diagnosis and treatment. 
2. The Merchant is the service provider of this Service/Product.  ESD Services Limited (“Health.ESDlife”) is not the service provider of this Service/Product.  Health.ESDlife is irresponsible to any loss, injury or law action caused by using this service/product.  Any claims and inquiries should be addressed to the respective Merchant.